Privacy Policy

Contact data you provide via forms or email: name, email address, phone or WhatsApp number, country, budget range, investment goals, and the content of your message.

Technical data collected automatically: IP address, device and browser information, referring URL, pages visited, approximate location derived from IP, and interactions stored in cookies and similar technologies (see our Cookie Policy).

Marketing data: UTM parameters, ad click identifiers and source of the visit, where present.

Responding to your enquiries and providing advisory information you request — legal basis: performance of pre-contractual steps at your request (Art. 6(1)(b) GDPR) or our legitimate interest in serving prospective clients (Art. 6(1)(f) GDPR).

Operating, securing and improving the website — legitimate interest (Art. 6(1)(f) GDPR).

Analytics and marketing measurement — only with your consent (Art. 6(1)(a) GDPR), managed via the cookie banner.

Compliance with legal obligations — Art. 6(1)(c) GDPR.

We share personal data with vetted service providers acting as processors: hosting, email delivery, CRM, analytics, and customer-support tools. Where data is transferred outside the EEA / UK, transfers are protected by Standard Contractual Clauses or another GDPR-recognised safeguard.

We do not sell personal data.

Enquiry and lead data: up to 24 months after our last interaction, unless a longer period is required by law or to defend legal claims.

Analytics data: aggregated or pseudonymised; retained for no longer than 14 months.

Cookie consent records: 12 months, then we re-prompt.

Under the GDPR you have the right to access, rectify, erase, restrict or object to processing, and the right to data portability. Where processing is based on consent, you may withdraw consent at any time without affecting prior lawful processing.

To exercise these rights, contact us at private@crownhaven.properties. You also have the right to lodge a complaint with the supervisory authority in your country of residence.

We use industry-standard technical and organisational measures — including transport encryption, access controls and provider audits — to protect personal data against unauthorised access, loss or alteration. No method of transmission over the internet is fully secure; we cannot guarantee absolute security.

The website is not directed to children under 16 and we do not knowingly collect data from them.

We may update this Policy from time to time. Material changes will be highlighted on this page and, where appropriate, communicated to you directly.

Questions about this Policy or our processing of your data: private@crownhaven.properties.